SMS opt-in consent

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purpose.

Our Privacy Policy explains:

● What information we collect and why we collect it
● How do we use your information?
● Opt-Out options
● User Rights

Information we collect:

We’ll ask for personal information, like your name, email address, telephone number, address, files, any content of communication in any format (including but not limited to documents, SMS, pictures, transcripts, surveys, emails, notes, recordings, voicemails, etc.) or other information you upload, provide, grant access to or otherwise implement.

*Note that users and participants control the content that they provide.

How do we use your information?

Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with services including respond to your requests for support; Develop and improve Communication; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of OHANA’s Policy and Procedures; Monitor performance of our networks; Conduct analytics to improve Website, Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.

Opt-Out:

When a recipient replies to an SMS message with any of the opt-out keywords like “stop” or “cancel”, OHANA home HealthCare will stop sending messages to that recipient’s number.

User Rights:

The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.

Data portability:

You can ask for a downloadable copy of your personal information in a machine readable format. You can also request that we transmit the data to someone else where it’s technically possible.

Knowledge and access:

You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.

Deletion:

You have the right to request OHANA Home HealthCare to delete the personal information we have collected about you under certain circumstances.

Non-discrimination for the exercise of your privacy rights:

You have the right to not receive discriminatory treatment by OHANA Home HealthCare for the exercise of your privacy rights.

Rectification:

If you believe that any personal information, we are holding about you is incorrect or
incomplete, you can request that we change, correct, or supplement the data. You can also correct
some of this information directly by logging into your account, if you are a customer. Please contact us
as soon as possible if you notice any inaccuracy or incompleteness.

No Automated Decision Making:

We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.

We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure.

We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable privacy laws.